Purchase option cancellation policy

Last updated: August 2026

AtURMA, we understand that sometimes you may need to change or cancel an order. This policy explains what to do if you wish to cancel a purchase made throughweareurma.com.

CANCELLING AN ORDER BEFORE DISPATCH

If you need to cancel or change your order, please contact us as soon as possible athello@weareurma.com.

Please include your name and order number so we can locate your order quickly.

We'll do our best to accommodate your request. However, orders can move into processing quickly, so we cannot guarantee that an order can be changed or cancelled once it has been placed.

If your order has already been dispatched, we will normally be unable to cancel the shipment. You may instead be able to return the item in accordance with our Returns & Refunds Policy.

YOUR RIGHT TO CANCEL

If you are a consumer purchasing online in the UK, you generally have the right to cancel an eligible purchase within14 days of receiving your goods, subject to applicable exceptions.

You do not need to provide a reason for exercising your statutory cancellation right.

Once you have notified us within the applicable cancellation period that you wish to cancel, you generally have a further14 days to return the goods.

Certain products may be excluded from cancellation rights where permitted by law, including certain personalised products and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

PRE-ORDERS

If you wish to cancel a pre-order before it has been dispatched, please contact us athello@weareurma.comas soon as possible.

Unless otherwise stated or a legal exception applies, eligible pre-order products are subject to the same applicable cancellation and return rights as other purchases made through our online store.

REFUNDS FOLLOWING CANCELLATION

Where a cancellation qualifies for a refund, the refund will normally be issued to the original payment method.

Where you exercise a statutory right to cancel an entire eligible order, we will also refund the original standard delivery charge where required by law.

If you selected a more expensive delivery option, such as express delivery, we are generally not required to refund the additional amount above the cost of our least expensive standard delivery option.

Please see our Returns & Refunds Policy for further information about returns, refund timescales and return conditions.

YOUR STATUTORY RIGHTS

Nothing in this policy limits or excludes any statutory rights you may have under applicable consumer protection law.

UK customers may have rights under legislation including theConsumer Rights Act 2015and theConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.