Terms of Service

Last updated: August 2026

Welcome toURMA.

These Terms of Service govern your use of our website and the purchase of products through our online store.

Please read them carefully before using our website or placing an order.

Nothing in these Terms affects your statutory rights as a consumer.

1. ABOUT US

URMAis a clothing brand based in the United Kingdom.

Email:[hello@weareurma.com](mailto\:hello@weareurma.com)

2. USING OUR WEBSITE

You must not:

· Use our website for unlawful or fraudulent purposes.

· Damage or interfere with our website.

· Attempt to gain unauthorised access to our systems or customer accounts.

· Introduce malicious software.

· Copy or commercially exploit protected content without permission.

· Provide false or misleading information.

We may suspend or restrict access where reasonably necessary to protect our website, customers or business.

3. ELIGIBILITY

By placing an order, you confirm that you're legally capable of entering into a contract.

If you're under 18, you should only make a purchase with the involvement and permission of a parent or legal guardian where required.

4. PRODUCTS

We take reasonable care to ensure descriptions, photographs, colours, measurements and sizing information are accurate.

However:

· Colours can vary depending on your screen.

· Garment measurements may vary slightly because of manufacturing tolerances.

· Product photography may not reproduce every detail exactly.

· Packaging may occasionally differ.

Nothing here affects your rights where goods are faulty, not as described or otherwise don't conform to your contract.

5. ORDERS

When you place an order, you're making an offer to purchase the products in your basket.

An order acknowledgement doesn't necessarily constitute acceptance.

Unless stated otherwise, a contract is formed when we accept your order, such as when we send a dispatch confirmation.

We may refuse or cancel an order where reasonably necessary, including where:

· A product is unavailable.

· Payment can't be authorised.

· Information is incomplete or incorrect.

· A material pricing error exists.

· Fraud or unauthorised activity is reasonably suspected.

· We're unable to fulfil the order for another legitimate reason.

Where appropriate, payments already taken for cancelled orders will be refunded.

6. PRICES

Prices are displayed in the currency applicable or selected.

Applicable taxes and delivery costs will be displayed where required.

We may change prices, but changes won't affect orders we've already accepted.

7. PAYMENT

Available payment methods are displayed at checkout.

Payment must be successfully authorised before we can complete your order.

URMA doesn't directly store your full payment card details.

8. SHIPPING AND DELIVERY

Available delivery methods, costs and estimated times will be displayed during checkout where applicable.

Delivery times are estimates unless expressly stated otherwise.

Please see ourShipping Policy.

9. RETURNS, CANCELLATIONS AND REFUNDS

You may have statutory rights to cancel certain online purchases and rights where products are faulty, damaged or not as described.

Please see ourReturn & Refund Policy.

Nothing in these Terms limits your statutory consumer rights.

10. PRE-ORDERS

Pre-order products will be identified on the relevant product page.

Estimated dispatch dates may change because of production, fulfilment, supply-chain or other circumstances.

Where a significant delay occurs, we'll provide updated information where reasonably possible.

11. PROMOTIONS

Promotions and discount codes may be subject to separate conditions.

Unless stated otherwise, promotions are subject to availability, can't be exchanged for cash, and may not be combined with other discounts.

12. INTELLECTUAL PROPERTY

Our branding, logos, artwork, product designs, photography, videos, written content, graphics and website materials are owned by or licensed toURMAand may be protected by intellectual property law.

You may use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish or commercially exploit protected content without permission, except where permitted by law.

13. CUSTOMER AND SOCIAL MEDIA CONTENT

Tagging or mentioningURMAon social media doesn't automatically grant us permission to reproduce your content for separate commercial purposes.

Where we'd like to use your photographs, videos or other content for additional marketing, we may request permission.

14. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party services.

We're not responsible for their independent content, availability or privacy practices.

15. PRIVACY AND COOKIES

Personal information is handled in accordance with ourPrivacy Policy.

Our use of cookies is explained in ourCookie Policy.

16. LIABILITY

Nothing in these Terms excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If you're purchasing as a consumer, we're responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

Nothing in this section affects your statutory rights.

17. EVENTS OUTSIDE OUR CONTROL

We won't be responsible for delays or failures caused by events outside our reasonable control, subject to applicable law.

We'll take reasonable steps to minimise the effect of such events where appropriate.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The Terms applicable to a purchase will generally be those in effect when the order is placed, subject to applicable law.

19. SEVERABILITY

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. GOVERNING LAW

For consumers, these Terms are governed by the laws ofEngland and Wales, without depriving you of mandatory protections available under applicable law.

CONTACT US

URMA