Privacy policy
Last updated: July 2026
At Unshaken Society, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our brand.
By using our website, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
Who We Are
Unshaken Society is a premium clothing brand based in the United Kingdom.
For the purposes of UK data protection law, Unshaken Society is the data controller responsible for the personal information we collect.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@unshakensociety.com
Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Your name
- Email address
- Billing address
- Shipping address
- Telephone number (if provided)
- Order history
- Payment information (processed securely by our payment providers)
- IP address
- Device information
- Browser information
- Website usage information
- Marketing preferences
- Any information you provide when contacting us
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Deliver products you've purchased.
- Process payments.
- Communicate with you regarding your order.
- Respond to enquiries and customer support requests.
- Manage returns and refunds.
- Improve our website, products, and customer experience.
- Prevent fraud and protect the security of our website.
- Comply with legal and regulatory obligations.
- Send marketing communications where you have given your consent or where otherwise permitted by law.
Our Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), we only process personal information where we have a lawful basis to do so.
These lawful bases include:
Performance of a contract
To process your orders, take payment, arrange delivery, and provide customer support.
Legal obligation
To comply with tax, accounting, consumer protection, and other legal requirements.
Legitimate interests
To improve our website, prevent fraud, maintain website security, and operate our business efficiently, provided these interests don't override your rights.
Consent
Where required by law, such as for marketing emails or non-essential cookies, we'll only process your information after receiving your consent.
Marketing Communications
If you've chosen to receive marketing communications, we may send you updates about:
- New product launches
- Exclusive offers
- Promotions
- Brand news
- Product restocks
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Withdrawing your consent won't affect the lawfulness of any processing carried out before your consent was withdrawn.
Payment Information
We never store your debit or credit card details.
All payments are processed securely through trusted third-party payment providers available during checkout.
These providers are responsible for processing your payment information in accordance with their own privacy policies.
Sharing Your Information
We only share your personal information where necessary to operate our business.
This may include:
- Shopify
- Payment service providers
- Courier and delivery companies
- Website hosting providers
- IT support providers
- Analytics providers (such as Google Analytics)
- Marketing platforms (such as Meta and TikTok)
- Professional advisers
- Government authorities or regulators where required by law
We never sell your personal information to third parties.
International Transfers
Some of our trusted service providers may process personal information outside the United Kingdom.
Where this happens, we'll ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
Cookies
Our website uses cookies and similar technologies to:
- Keep the website functioning correctly.
- Remember your preferences.
- Improve website performance.
- Analyse visitor behaviour.
- Measure marketing performance.
- Personalise your shopping experience where you've given consent.
For more information, including details of the cookies we use and how you can manage your preferences, please see our Cookie Policy.
Data Security
We take appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure.
Although no website can guarantee absolute security, we work with trusted providers that maintain industry-standard security practices.
How Long We Keep Your Information
We only retain your personal information for as long as necessary to:
- Fulfil your orders.
- Provide customer support.
- Meet legal, accounting, and tax obligations.
- Resolve disputes.
- Enforce our agreements.
- Protect our business against fraud.
When your personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Under UK data protection law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Request restriction of processing.
- Object to certain types of processing.
- Withdraw your consent at any time where processing is based on consent.
- Request a copy of your personal data in a portable format.
- Lodge a complaint with the Information Commissioner's Office (ICO).
If you'd like to exercise any of these rights, please contact us at:
hello@unshakensociety.com
Children's Privacy
Our website isn't intended for children under the age of 13, and we don't knowingly collect personal information from children.
If we become aware that we've collected personal information from a child without appropriate consent where required, we'll delete that information as soon as reasonably practicable.
Third-Party Websites
Our website may contain links to third-party websites.
We aren't responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or the way we process personal information.
The latest version will always be available on this page and will include the updated revision date shown at the top of this policy.
Complaints
If you have any concerns about how we've handled your personal information, we'd appreciate the opportunity to resolve them.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@unshakensociety.com